Refund policy

Thank you for shopping at Rinshas Store We want you to be completely satisfied with your purchase.If you are not entirely happy with your order, we are here to help.

  1. Returns Window You have [7/10] calendar days to return an item from the date you received it. The clock starts from the date of delivery confirmed by the tracking information.
  2. 2. Eligibility for a Return To be eligible for a return, your item must meet the following conditions: Condition: The item must be unused and in the same condition that you received it. Packaging: Your item must be in the original packaging with all original tags, seals, and labels intact. Proof of Purchase: You must have the receipt or proof of purchase (e.g., your order number). Non-Returnable Items: The following items cannot be returned: Products that have been opened, used, or tested (especially personal care and beauty items where the seal is broken). Clearance or Final Sale items. Gift Cards.
  3.  3. How to Initiate a Return To start a return, please contact us first: Email: [Your Customer Service Email: rinshascosmetics@gmail.com] WhatsApp/Call: [Your Phone Number: 0323-7377900 Please include your Order Number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  4.  4. Shipping Costs for Returns Defective or Wrong Item: If the return is due to an error on our part (e.g., received a damaged, defective, or incorrect item), we will provide a pre-paid return label, and we will cover the shipping cost. Customer's Choice: If the return is due to a change of mind or personal preference, you will be responsible for the return shipping costs.
  5. 5. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the approval or rejection of your refund after inspecting the item. If Approved: Your refund will be processed, and a credit will automatically be applied to your original payment method (or designated [Bank Account/EasyPaisa/JazzCash]) within [3-7] business days. Shipping Fees: Please note that original shipping charges paid at the time of purchase are non-refundable. The refund will only cover the cost of the returned product.